2430 Schirra Pl High Point, NC 27263 | 877.636.2745 | sales@leaddesignsllc.com

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Affiliated Sister Company

FREQUENTLY ASKED QUESTIONS

How can I place an order?

  • Call us toll free at 1-877-636-2745

  • Call us locally at 336-882-4383

  • Visit our CONTACT US page and send us a message.

How long will it take to receive my order?

  • LIGHTING  - In stock items take 1 week to 10 days.  Custom orders and back orders take 12-14 weeks.

  • CASEGOODS - Domestic orders can take as little as 6-8 weeks.  Overseas orders take 12-14 weeks.

  • SEATING - Domestic orders can take as little as 6-8 weeks. Overseas orders take 12-14 weeks.

  • ARTWORK & MIRRORS - In stock items take 1 week to 10 days.  Custom orders and back orders can take 10-12 weeks.

  • CARPET & FLOORING - In stock items generally take 2 weeks.  Back orders take 8-10 weeks.

  • MATTRESSES - Small orders can be filled as quickly as 2-3 weeks.  Larger orders generally take 6-8 weeks.

  • BED BASES - Most orders take 2-3 weeks.

  • ALWAYS ASK YOUR SALES REP!  THESE LEAD TIMES ARE ONLY ESTIMATES AND WE CAN USUALLY EXPEDITE ORDERS!

Do your lights have outlets and USB connections?

  • Most of our lighting products have outlets and USB connections for your convenience.  Please ask your Sales Rep.  We can always order custom lighting to your specifications.

What finishes are available for casegoods?

  • The most popular finishes can be found by selecting the 'WOOD FINISHES" button on the casegoods page.  However, we can acquire any Wilsonart laminate color.  There may be an additional fee, if there is a minimum order requirement for raw materials.  Visit the FINISHES page to learn more.

What fabrics are available for seating?

  • We can provide the fabrics in most hotel specifications - including Richloom, Culp, and more - or we can provide a close match.  Visit our designers and select from thousands of patterns and colors.

I am not sure what is specified for my property.  Can Lead Designs assist me?

  • Yes, we have access to most hotel companies and can download the required specifications for you and fulfill these requirements.  Visit our FRANCHISE SCHEMES page to see images of some of the most popular specifications.

I have an independent hotel or my hotel company tells me my specifications are "designers choice."  Can Lead Designs assist me?

  • We have in-house designers that can select all furniture and finishes for you and create custom specifications.  We also assist with submittals.  Visit our SERVICES page to learn more.

How can I pay?

  • We currently accept two forms of payment - credit card and checks.  We charge 3% to process credit card payments.

  • To confirm and process your order, we require a signed estimate and a 50% deposit.  The balance is due before the order is shipped.

  • Any orders under $5,000 need to be paid in full.

  • Credit cards will not be accepted for payment on mattresses.

Are there minimum order quantities?

  • No, but some items are packaged, produced, or shipped in fixed quantities.  For example, most of our lighting comes in boxes of 2.  Thus, any lighting orders should be in a multiple of 2.  Wall covering usually comes in a roll of 30yds, so orders will be rounded up.  Carpeting and padding comes in a minimum yardage per roll, and LVT flooring comes packaged in boxes of 24sf.  Also, wall covering and flooring is usually ordered with overage.

I received my order and some of the items are damaged or missing.  How do I file a claim?

  • A packing list is sent before each order is delivered.  Missing items must be reported within 48 hours of receipt.  Any visible external damage should be written on the delivery receipt given to the driver.  Any hidden damage can be reported when the boxes are opened.  Please send us photos and we will address the issues.  Please note, Lead Designs LLC is a trading company.  Claims must be handled by the vendor/manufacturer.  We will act as a liaison to assist with this process.

How will my order be shipped?

  • Most orders are shipped using Southeastern Freight Lines.  Your order will be on pallets and you will need to have a forklift available to unload your order.  Small orders may be shipped via FedEx in individual boxes.

I do not need my order right away.  Can Lead Designs store my order?

  • We do not offer storage.  We will work with you to make sure we ship your order when you need it.  If you need to store items, we suggest you rent warehouse space near your hotel, or rent containers that can be stored and accessed on site.